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Showing posts from July, 2017

Click, Click, BOOM – You're in Business But Is Your Technology Ready?

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Click, BOOM – You're in Business But Is Your Technology Ready?It's a fast business world. Brilliant business ideas can be conjured up at some hipster-filled vegan coffeehouse, a website is thrown together, and poof... in no time at all there is a living, breathing, small business venture accessible from anywhere in the world.But as your head hits the pillow at night, with visions of becoming the next Mark Zuckerberg dancing in your head, understand that many obstacles will greet you on your road to entrepreneurial success. A fresh innovative idea is merely a start. For every successful startup like Groupon, there are even more that have faltered. Some great, even revolutionary, business concepts that just faded into obscurity; leaving behind nothing but tales of what could've been and insurmountable debt.Failed business technology is often a big reason for this. Many startups think big but tend to operate small-minded to keep overhead and costs down. They then find themsel…

Three Steps To Fix IT Management for SMBs

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Three Steps To Fix IT Management for SMBsSmall-to-medium-sized businesses (SMBs) tend to have a more difficult time managing IT than larger enterprises. Despite being as technology dependent as larger enterprises, SMBs have tighter budgets and fewer resources to devote to IT management. This leads to a more reactive "break-fix" approach to their technology that never does any smaller company or organization any good.Here's what break fix most often leads to. If the burden rests on the shoulders of hourly or salaried in-house IT support, and they're too busy putting out fires all day, then their skills and talents are essentially wasted.If there is no in-house tech support, and many smaller companies and organizations don't have even one onsite "IT guy", SMBs are commonly taken for a ride by some of the more unscrupulous on-call IT consultants.Although "If it ain't broke, don't fix it" is a popular saying, it should never be applied to …

Inquiring SMBs Want to Know... What's the Difference Between a Help Desk and NOC?

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Inquiring SMBs Want to Know... What's the Difference Between a Help Desk and NOC?It's no secret that any growing small-to-medium sized business must monitor and manage its business technology in the most cost-efficient way. The tricky part is figuring out how to do this without sacrificing the overall experience of the end-user. End-users can be clients and customers or employees. Both rely on the efficiency of a firm's network, servers, and applications, and the availability of the company's data center.Thanks to the evolution of managed services, it's actually possible these days to reduce costs, which strengthens IT support and infrastructure. It's just a matter optimally integrating all available resources.It's a Staffing Conundrum for Most SMBsMost SMBs tend to be short staffed. This isn't just another reference to the many SMBs with little to no onsite tech support. While that's true, and problematic, it's actually all operations that tend…

Understanding Managed Services and How They Benefit SMBs

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Understanding Managed Services and How They Benefit SMBsSmall to medium sized businesses (SMBs) receive a lot of calls each day from slick sales people peddling the next technology trend that's going to save them money and revolutionize how they do business. They're all too quick to caution that if you don't listen to them, you'll fall behind the times, and eventually be swimming in a sea of debt and out of business.No doubt you've heard, or you've at least read about, the benefits of managed services. Managed services refer to clearly defined outsourced IT services delivered to you at predictable costs. You know the exact IT services you'll be getting and what you'll pay for them. There is no surprise sky-high bill for services rendered. So are solicitation calls that pertain to managed services worth listening to? We think so. Then again, we're in the managed services industry. There may be a bit of a bias here.How Managed Service Providers WorkMa…